Company Policies and Information ..
is located in Spearfish, SD. Created specifically with today's modern brides in mind, Sandsational Sparkle (Wedding Sand . net) presents over 70 complex colors of designer sand to compare to David's Bridal®, Alfred Angelo®, Mori Lee® and other wedding designers.
comments and suggestions are welcome at Sandsational Sparkle .
hours: 9:00 a.m. to 3:00 p.m. Monday - Thursday
9:00 a.m. to noon on Friday.
can call us at 605-717-1470 MT.
calling in your order, call us toll free at 1-866-477-1408.
Our toll-free number is for ORDERING ONLY.
us at 1-605-717-1472
- Email: firstname.lastname@example.org
can send mail to us at:
Heritage Drive, Unit 3
Spearfish, SD 57783
information is strictly confidential, and will not be sold, rented,
or shared with anyone.
Sandsational Sparkle is not responsible for the products
you create using our supplies. You alone are responsible for testing
the safety and compatibility of your products.
Policies: Shipping, Payment, Returns
What Ways May I Order?
Will My Order Be Shipped?
If I Enter My Address Incorrectly?
Long Will My Order Take To Reach Me?
If My Package Does Not Arrive On The Scheduled Delivery Date?
Is Your Return Policy?
Am Having Trouble Ordering Online?
1. Our secure shopping cart, after selecting your items, allows you to
choose different payment methods:
will appear giving you payment options.
Fax (print out order and then fax) - fax credit card number with order
or call in credit card number
Mail (print out order and then mail with check or money order)
Card/Debit Card/PayPal or Check- immediate payment
shopping cart now accepts payment by check - although the payment is
immediate your check has to clear the bank before your order is shipped.
except the credit cards: Discover, American Express, MasterCard and
have to use the shopping cart to mail an order but using this method
results in a printed order and the correct shipping charges. A faxed
order always includes a c/c# and can easily be adjusted, but an incorrect
check amount creates more problems.
your order, fax it to 1-605-717-1472
If you're paying
by check, we require 10 business days from the date we receive your check to clear our bank before shipping your order -- no exceptions. If you would like to receive your order sooner, please send a money order. Send check or money order
510 Heritage Drive, Unit 3
Spearfish, SD 57783
2. Phone your order to us by calling our Orders Only Toll-Free Line: (866)
477-1408 M-F, 9:00 - 3:00.
3. Email your request to Sandsational Sparkle. Be sure to include your daytime phone number, so
we can call to obtain your sensitive information i.e. c/c information.
UPS Ground, 3-Day Select, 2nd Day Air and Next Day Air. UPS requires
a street address, and will not deliver to a PO Box.
shipped outside the Continental USA will be shipped via USPS Priority
Mail. USPS orders require additional handling for us, so there is an additional $5.00 handling fee to ship via USPS Priority Mail. This fee includes order tracking services. Insurance is extra and not automatically added to an order as it is with UPS. Orders shipping to Canada should
select Canada UPS Ground Standard.
us immediately. If we have not shipped your item we will simply correct
the address. If you enter your shipping address incorrectly and it has
already been shipped the UPS must make an address correction. Sandsational Sparkle
incurs an additional $5.00 per package minimum charge from UPS for ground
packages when this mistake is made. Expedited shipping methods are charged
more. In the event this happens, Sandsational Sparkle will pass this charge on
to you by charging your credit card the additional UPS charge.
We do our
best to process orders within 1 business day ~ really we do! But
depending upon the day and order size, this is not always possible.
To view the estimated ship time with UPS, you can visit UPS
experience being out of stock on an item, but occasionally we are. In
this event, we hold your order if we know the out-of-stock item is due
within 2 days. If we don't expect it within 2 days, we will call you
and let you know that we are shipping a partial order. If you cannot
wait for a back order, you will be presented with the opportwedding to
cancel the item from your order. Once the item is back in stock, we
will ship the item(s) via UPS Ground at No Extra Charge to you! If your
original order contained an extra charge for a faster shipping method,
the extra shipping charge for the backordered item will be deducted
from your original shipping charge. That's our dedication to serve you!
chose 3-Day Select, 2nd Day Air, or Next Day Air UPS shipping, please
understand the number of days does not include the day the order is
sent, nor the weekends. If you are counting on your order by a certain
day, you must state the delivery deadline during order checkout under
"Special Instructions", or call us free at (866) 477-1408. If we are
not able to ship your order in time to reach you by your deadline, we
will call you.
package is shipped, you will receive a UPS Shipment Notification at
the email you provided in your order. You can directly track your package
any time with the information in that notification.
Sandsational Sparkle is not responsible for a package once it leaves our facility,
we will do everything we can to help with UPS losses. In the event your
package does not arrive on the date UPS has scheduled it to arrive,
immediately call us. and will start a trace on your package. UPS has
an 8-business day waiting period before declaring an unfound package
as lost. Therefore, it is very important to start a trace if your package
does not arrive on it's scheduled date of delivery. Once your package
is considered "lost", Sandsational Sparkle will reship your order to
you and no extra charge to you. Sandsational Sparkle will take care of filing the
claim on any lost package.
package arrives damaged with any broken items, please call us immediately.
We will be glad to immediately replace any broken items, and we will
file the claim with UPS.
maintains a generous return policy, and we will gladly receive any product
if you are not satisfied, excluding closeout items, fragrance and bath/body
products. The following return policies are strictly enforced.
must be unused
2) Products must be returned within 30 days of order date.
3) Partial packages will be credited/refunded for the amount returned
4) You must call us at 1-605-717-1470 to obtain authorization to return
products. A refund will not be given on items
returned without an authorization number.
5) There is absolutely no return or refund for fragrance, dye, lotions,
butters, soaps, and 25-lb. boxes of sand ~ NO EXCEPTIONS*.
6) A 15% restocking fee will be deducted from the refund of returned
7) Shipping/Handling charges are not refunded, and return shipping
is not reimbursed.
8) Products must be packed safely for return. Broken items received
will not be refunded if packing is inadequate.
event you receive a broken item, please call us immediately. In most
cases we will give you the choice of a refund for the broken items,
or a replacement. If broken items hold a value of $10.00 or more, we
may file a UPS claim. UPS requires the customer save all packing material
for 10 days after the claim is filed.
EXCEPTIONS Absolutely no return or refund on 25-lb. boxes of sand, massage candles, massage beads or spa body products. We have made some of these products available in sample sizes, so you can try a small amount to insure you will be satisfied
with this product before ordering larger sizes. Sandsational Sparkle will not be
responsible if you choose not to order samples first.
any reason you think your order may be incorrect or did not go through,
call us toll free at (866) 477-1408